There's so much distraction and noise, it makes it difficult to focus on what we need to. Whether that’s keeping your practice working,...

Every practice is probably needing an answer to at least one of these questions. ❓ What can we do to stop the constant firefighting? ❓...

The reasons practices struggle is not always because of the challenging situations they find themselves in. It is often because of the assumptions they make about what is and isn’t possible. Frequently these are based on unhelpful beliefs, and challenging assumptions can provide the solution needed. If I were leading a practice today, these are the assumptions I would be challenging. 1️⃣ We can’t do any better than we are right now. Even if you only improve one thing by 1% th

If you can’t see anything that helps you, you're either not looking in the right place, or you're not looking correctly. You're also not asking three important questions.  If you want to move forward, if you want to improve, it’s not just what’s happening on the inside that you need to pay attention to. Successful people, practices and organisations know this and they’re constantly looking outward. They network and gather information and insights. They use it to learn and gui

What's the scarcest resource in general practice?   ❓ Money ❓ People ❓ Space ❓ Time   I believe it’s TIME.   More than anything else, it's what stops progress, planning and even thinking. It’s the common complaint of 'we haven’t got time' and it presents the biggest problem. But the uncomfortable truth we all know is that we could use our time better. We could find time if we tried.   I’m a great believer in marginal gains and using technology, and just imagine if we did all

Really, don’t. They’re a terrible idea, doomed to fail and certain to disappoint. I’m probably telling you this too late, if they’re your...

You probably still remember… 🔶 The fantastic Away Day that created lots of ideas and plans 🔶 The meeting that produced a cracking idea...

It was a question I was asked after speaking at Management in Practice, London last week. It’s a valid question when practice managers...

I mean planned, dedicated and uninterrupted time. I’ve just had a week away to switch off, recharge and be with family, but I also used it as an opportunity for reflection. I've always been a fan of using reflection to inform my own learning and growth, and this time proved no different. 🌞 I got moving where I’d been stuck 🌞 I learnt new things 🌞 I made decisions on things to start and others to let go 🌞 I gained new energy and ideas for future projects You might have

Don’t get beaten by the success you see others enjoying. Success is different things to different people. When you’re regularly reading...

I find I’m continually presented with opportunities to learn. It might be something new, or other times a lesson repeated, that I hadn’t...

It’s a leadership and management lesson from the 13th century. I was taught it many years ago and I’ve never forgotten it. The poem is a...

Some people have a clear 5-year goal, or a definite idea of where they want to be in 10 years’ time. That works for some, but I’ve always...

Ok, that itself is a provocation but successful leaders know the importance of stepping outside the confines of the status quo. They’re comfortable using provocation, disruption and challenge to encourage others to change and achieve more. That might sound negative, destructive and something to avoid but they are essential skills for leaders. These challenges accompanied with support, can encourage, inspire and motivate others. Ask questions to disrupt the status quo. Shake t

Change isn’t always something we choose. As we’ve seen, it can be unexpectedly forced upon us. More usually it will be from the loss of...

Is yours a practice that doesn’t set any goals? Goals that the whole practice team are aware of, and know why they exist? When goals...

In a crisis, Leaders can be overwhelmed and resort to continually reacting to events. This impacts negatively on the team, kills...

I recently came across the concept of unhelpful beliefs. The beliefs we form, based not on evidence, but what we fear or wrongly think....

Is your practice committed to learning and development for the whole team? Then it’s probably benefiting from a growth mindset. Or is...

Making sure it is can be the most important thing a Practice Manager does. To focus on continual improvement, ensuring the practice...